In this role, you will be responsible for project management activities for a Workday HCM project which requires knowledge and understanding of the HCM modules. Moreover, awareness of the integrations and coordination with multiple teams is expected.

Responsibilities :

• Partner with our customers to understand strategies, challenges, and goals.
• Exudes strong executive presence, demonstrates a polished demeanor and superior communication skills to effectively manage pre-sales, project execution in complex environment; uses excellent facilitation, negotiation, influencing, and consensus building skills to drive diverse teams.
• Demonstrates extensive knowledge and deep expertise in designing solution for an industry (Financial, Healthcare, Retail, Manufacturing, Insurance. etc.)
• End to End management and co-ordination of the project and responsible for the successful completion of the project.
• Craft and configure applications to meet business process and application requirements.
• Understanding of Workday integration execution/ launch parameters.
• Workday integrations development experience.
• Project management experience for ERP projects.

Minimum Qualifications/skills :

• BE/MBA/M.Tech.
• Workday Payroll, Studio Integration, PICOF, PECI knowledge is mandatory.
• Workday Advanced, Matrix, BIRT Reports.

Note : Apply jobs through career form .

Minimum qualifications:

• Candidate should have at least 0-3 years’ experience performing Banking/Dispute Investigations in the debit and/or credit card industry.
• Keen attention to detail & risk identification.
• Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA.
• Working knowledge of credit and debit card processes, terminology, and software.
• Familiarity with the chargeback lifecycle including in depth knowledge of the EMV mandate and liability determinations for fraud events.
• Experience analyzing/investigating banking transactional activities and consumer behavior.
• Performed transaction reviews to identify fraudulent activity for signature, POS and PIN based claims.
• Experience with Card Network systems i.e., Visa Resolve Online (VROL), Visa Claims Resolution (VCR) or Mastercard systems.
• Familiar with Pega or similar workflow tools.
• Ability to articulate research findings to document that a reasonable investigation has been conducted.
• Adaptability to learn new processes, concepts and skills and an eye for detail.
• Excellent customer service skills and ability to assist in customer inquiries independently.
• Good communication both written and verbal English skills.
• Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Self-disciplined, diligent, proactive and detail oriented.
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Ability to maintain high levels of confidentiality and data security standards.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Demonstrate flexibility to work under 24*7 working environment.

Responsibilities:

• Performs research on customer disputes for card transactions (credit card, debit card, ATM/PIN, POS) to determine if an unauthorized transaction has occurred and take appropriate actions to recover funds for the financial institution.
• Inbound / Outbound contact to merchants and / or customers to verify transaction information or gather additional information to complete an investigation.
• Performing chargebacks and other pieces of the dispute management lifecycle to recover funds on behalf of the financial institution and / or customer.
• Complete issuance of provisional credits, customer letters and handling representments and pre-arbitration/compliance cases.
• Perform required tasks per regulations, business policy and procedures and card network mandates.
• Demonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure has context menu.

Note : Apply jobs through career form .